Shipping Policy

Introduction

1.1 In this policy, we outline the delivery methods, periods, and charges that apply to orders for our products made through our website.

1.2 This policy is a legally binding document and shall form part of the contract of sale between you and us, made under our terms and conditions of sale.

Delivery Costs

2.1 We offer free Standard delivery to mainland UK addresses on all orders.

2.2 We offer £3.99 Express delivery to mainland UK addresses on all orders.

2.3 We offer £5.99 Standard delivery to Northern Ireland addresses on all orders.

Geographical Limitations

3.1 We can usually deliver to any address in the United Kingdom.

3.2 We can usually deliver to any address in the countries listed at checkout.

3.3 We are constantly working on adding countries to our shipping list.

(a) We currently ship to:

  • United Kingdom

Delivery Methods and Periods

4.1 The method we use for delivering our products is standard delivery for UK orders, with an estimated delivery time of 2 to 4 business days.

4.2 The method we use for delivering our products is express delivery for UK orders, with an estimated delivery time of 1 to 3 business days.

4.3 The method we use for delivering our products is standard delivery for Northern Ireland orders, with an estimated delivery time of 5 to 12 business days.

4.4 If you place your order by 12 PM on a working day, these time periods run from the close of business on that day. If you place your order after 12 PM on a working day or on a non-working day, these time periods run from the close of business on the next working day.

4.5 The delivery periods set out in this section are indicative only. While we will make every effort to ensure that you receive your delivery on time, we do not guarantee delivery before the end of the stated period.

4.6 We may conduct fraud screening checks before dispatching the product, which may delay your delivery. If the delivery is likely to be delayed due to fraud screening checks, we will notify you.

Delivery Tracking

5.1 Delivery tracking is available for all orders of our products.

5.2 To track your delivery, you will receive a text message or email. Alternatively, you can enter your tracking number (provided in the dispatch confirmation email) into our delivery service provider’s website.

Receipt and Signature

6.1 Some deliveries may require in-person receipt at the delivery address, and a signature must be provided.

6.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring a signature.

Additional Deliveries

7.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least one more attempt to deliver your order.

7.2 If your order remains undelivered after at least one more attempt, the delivery service provider will usually leave a card at your address with instructions on how you may collect your order, including a time limit for collection.

Delivery Problems

8.1 If you experience any problems with a delivery, please contact us at [email protected].

8.2 If our delivery service provider is unable to deliver your products due to your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

8.3 An indicative list of situations where a failure to deliver will be your fault is set out below:

  • (a) You provided the wrong address for delivery.
  • (b) There is a mistake in the address for delivery that was provided.
  • (c) The address for delivery is not reasonably accessible.
  • (d) The address for delivery cannot safely be accessed.
  • (e) If in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery, and there is no person available to accept delivery.
  • (f) If in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.